Time Clock not Scanning or Frozen

Should the time clock not scan or responding below are some steps to try:

If the Timeclock is not responding, try restarting the workflow for the time clock.

1) On the Employee Scan screen, tap the pause button on the upper right:

2) Tap the 3-dots on the upper right corner of the Time Clock icon, then tap Restart at the lower left of the screen:

3) This should take you back to the Time Clock screen where you can test to see if functionality is restored:

Should the above not work:

1) Unplug the the time clock's network connection for about 5 seconds.

2) Plug the network cable back in and wait for it to power back up.

3) Select the Novacura link for the server, the timeclock is set to auto login.

If neither option work, please raise a ticket with the Service Desk